Support

For Chiya Connect and Connect for Biz, email [email protected]. We reply within 2 working days.

Please include your shop name, the email you sign in with, and a screenshot if something looks wrong.

Common questions

My shop claim is pending.

Our team checks your registration or PAN document. You will see the shop in the app once it is approved.

A bill did not sync.

The app shows "Offline" and a count of waiting sales. They send when you are back online. If any show under Sync issues, open that screen to resolve them.

How do I add a manager or staff member?

In the app, open the Shop tab. Only owners see it.

How do I delete my account?

In the app, or at connect.ekrasunya.com/delete-account.

How we handle your data: Privacy Policy.