Privacy Policy
Last updated: 2026-09-25
What we collect
We collect your email address, to create your account and let friends find you, the display name and username you set, your quiz answers and scores, and the bill amounts you or your friends enter.
Location, and what happens to it
If you tap Check in at a tea shop, the app reads your device’s location once and sends it to our server. The server compares it to that shop’s coordinates, works out how far away you are, and then discards your position.
We do not store your coordinates, and we do not keep a location history. What is saved is the shop you checked in at, the date, how many metres away you were, and how accurate your device said the reading was. That is enough to show your check-in streak and to review a check-in that looks wrong; it is not enough to reconstruct where you have been.
Location is only ever read when you tap Check in. The app does not track you in the background, and it never reads your location while it is closed. If you refuse the permission, everything else in the app keeps working - you simply cannot check in.
What we do not collect
We do not collect payment details, card numbers, or bank information. Chiya Connect never processes payments. Amounts recorded in the app are notes your group keeps for itself. We do not collect your contacts, your photos, or your location history, and we do not sell or share any of your data with advertisers.
Your password
Your password is stored only as a bcrypt hash, never as text we could read. We cannot recover it, and nobody at Ek Ra Sunya can see what you chose. Signing in is handled entirely by our own servers, with no third party involved.
Who can see your data
People in your groups can see your display name, your scores, and the ledger entries for those groups. We do not sell your data or share it with advertisers.
Deleting your account
Email [email protected] to delete your account and data. We remove your account within 30 days of the request. What deletion covers.
Contact
Ek Ra Sunya Inc
[email protected]
Connect for Biz (business app)
Connect for Biz is our app for shops, cafes and restaurants listed on Chiya Connect. It is run by Ek Ra Sunya Inc, the same company that runs Chiya Connect, and uses the same servers. This section covers what the business app collects on top of the rest of this policy.
What we collect
- Owner and staff accounts. Name, email address, and your sign-in (email and password, or Sign in with Apple or Google). Your role at each shop: owner, manager or staff.
- Shop profile. The shop’s name, address and map location, business name, PAN and VAT details, opening hours, menu, prices and photos. Most of this is shown publicly on the shop’s Chiya Connect page.
- Claim documents. When you claim a shop, the business registration or PAN photo and any storefront photo you send, a phone number our team can call to confirm the claim, and your device location when you take the storefront photo. That location is saved with the claim and compared with the shop’s map location. Our team uses these only to check that you run the shop.
- Location for nearby shops. When you look for your shop, the app sends your device location to find shops near you. We use it to answer that request and do not save it to your account or any shop record. Like any request to our servers, it can appear in our server logs.
- Customers the shop records. Names, phone numbers, email, PAN, membership tier and credit balance of customers that shop staff enter.
- Sales and books. Bills and invoices (items, amounts, VAT, buyer PAN, payment method, who recorded them), credit notes, voids, table and kitchen orders, stock counts, purchases, suppliers and cash book entries.
- Photos you choose. Menu photos and receipt photos you attach.
We do not process payments. The app records how a bill was paid; it never moves money. We do not sell data, show ads, or track you across other apps.
Customer data the shop enters
The shop decides what it records about its own customers and is responsible for having a reason to keep it. We store and process that data only to run the app for that shop. Customers of a shop can ask the shop, or us, to have their details removed from that shop’s list.
Why we use it
To run the app: sign-in, billing, invoices, stock, customer credit, books and reports, to show the shop on Chiya Connect, to review shop claims, to keep the service secure, and to answer support requests.
Who can see it
Staff of the shop see that shop’s records, limited by role (for example, only owners and managers see reports and record expenses). Our team sees records only to review claims, fix problems you report, or meet a legal obligation. Public shop details are visible to anyone on Chiya Connect.
How long we keep it
We keep account and shop data while the account or shop is active. Bills, invoices, credit notes, purchases and cash book entries are the shop’s tax records, so we keep them for as long as Nepal’s tax laws require the shop to keep them, even after a staff member or owner deletes their account.
Deleting your business account
Delete your account in the app (Shop tab) or atconnect.ekrasunya.com/delete-account. When you do:
- Your name, email, password and sign-in are removed.
- Your access to every shop is removed.
- Your shop claims and the photos and documents you sent with them are deleted.
- The shop’s own records (invoices, sales, stock, cash book and its customer list) stay with the shop, because they belong to the business and are needed for tax. Where they show who recorded something, that link now points to a removed account with no personal details.
If you are the only owner of a shop, deleting your account closes that shop, the same as when we close it. Its invoices, sales, cash book and customer list are kept as the shop’s legal records, and any other managers keep their access. For questions about a closed shop, email[email protected].
Contact
[email protected]. We reply within 14 days.